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Report a cybersecurity vulnerability

We continuously work to improve our security in many different ways. Therefore, if you discover a security vulnerability in our systems or services, we encourage you to report it to: security@malarenergi.se

En man och en kvinna sitter vid ett bord och tittar på en bärbar dator.

We appreciate responsible disclosure and ask that you do not publicly disclose the vulnerability before it has been remediated. We also ask that you do not attempt to access customer data, modify or delete data, or affect the availability of our services.

How to Report a Security vulnerability

When sending us an email to security@malarenergi.se, please describe the vulnerability in as much detail as possible. Please also include:

  • Which website (URL/web address) or system is affected.
  • Reproducible steps – the steps and actions/clicks required to reproduce the vulnerability.
  • Any potential impact of the vulnerability.
  • Your contact details so that we can follow up with you, both to inform you when the issue has been resolved and to ask any necessary follow-up questions.

You will receive a confirmation that we have received your report as soon as possible. We strive to investigate and remediate verified security issues promptly once they have been brought to our attention.

Anyone acting in good faith and in accordance with this policy will not be subject to legal action by us in relation to their report.

To report a security issue that is not of a digital or cyber nature, please contact us at: 021-39 50 50 or 021-18 19 00

Kontakt
  • Kundcenter privat: 021 - 39 50 50
  • Kundcenter företag: 021 - 39 52 00
  • Kundcenter Stockholmsområdet: 08 - 448 25 80
  • Felanmälan dygnet runt: 021 - 18 19 00
  • Box 14, 721 03 Västerås
Genvägar

Mälarenergi levererar grundläggande funktioner som energi-, vatten- och bredbandslösningar för ett levande samhälle och blomstrande näringsliv.

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