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Customer service and consumer protection

Customer service

It’s vital that you as a customer always receive the help you need. Our Customer Centre provides personal, professional and speedy help with any questions or problems you might have concerning Mälarenergi. You can send a message or call us on 021 39 50 50. You can also look for information in the common FAQs. If you have a comment or a complaint that you want to make us aware of, submit it here.

Consumer protection

Your rights are governed by the Swedish general contractual conditions and by various different laws. They exist to help you as an individual consumer if for any reason you feel that you have been treated unfairly or wrongly.

Read more about customer service and consumer protection